Miwa Lock Co., Ltd. ALV2. PC Server Software Operation Manual for Windows MIWA HOTEL CARDLOCK SYSTEM. 2013/05/09 Version PDF

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Document No. KN0491 Miwa Lock Co., Ltd. ALV2 MIWA HOTEL CARDLOCK SYSTEM PC Server Software Manual for Windows 2013/05/09 Version 1.0 Copyright (c) 2013 All rights reserved by MIWA LOCK CO., LTD. Introduction
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Document No. KN0491 Miwa Lock Co., Ltd. ALV2 MIWA HOTEL CARDLOCK SYSTEM PC Server Software Manual for Windows 2013/05/09 Version 1.0 Copyright (c) 2013 All rights reserved by MIWA LOCK CO., LTD. Introduction Thank you for purchasing this Miwa Lock product. The ALV2 is a hotel card lock system ideal for various hotel environments. Purpose of This Manual This manual explains how to operate and deploy the P Server software. To have an overview of the entire system, the card types used, and how to operate the application switch software (FDS Launcher), please refer to ALV2 System Summary for Windows . Please also refer to the following manuals for the other products of this system: ALV2 DTU Software Manual for Windows ALV2 CCU Software Manual for Windows ALV2 Setup Manual for Windows Prerequisites This manual is intended for users who will deploy and operate this system. Therefore, this manual assumes that the reader has the following knowledge. Please refer to other documents whenever necessary as you read this manual. Basic knowledge of personal computer and Windows Knowledge of related systems About This Manual The contents of this manual, in part or in whole, cannot be transferred or reproduced without prior permission from Miwa Lock. The screenshots contained in this manual are for reference only. The actual screens may be different. The contents of this manual are subject to change without prior notice. If you have any questions about this manual, please contact us. Mifare is a registered trademark of NXP Semiconductors. Microsoft Windows 7 is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 2 Icons Used in This Manual The icons listed below are used throughout this manual. Warning Indicates a matter which may severely affect the system. Be sure to check it.! Confirmation Indicates a matter which may affect the system. Be sure to check it. Purpose Indicates the aim or purpose of an operation. Indicates the operation to be performed Tip Useful information. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 3 Table of Contents 1. Overview What is PC Server Software? Screen Configuration Screen Components Basic Startup and Termination (Shutdown) Startup Shutdown Login and Logoff Login (Using Staff Code) Login (Using MA Card) Logoff Issuing Cards (Common Flow) File Output (Common Flow) Guest Card Menu Guest Card (Issuing Card Used by Guest) Duplicate Guest Card (Issuing Additional Guest Card) Replace Guest Card (Reissuing Guest Card) Maintenance Card (Issuing Card for Maintenance Contractor) Multi Guest Card (Issuing Guest Card to Unlock Multiple Rooms) One-Shot Card (Issuing Guest Card for Guest who Left Something in Room) Passage Card (Issuing Card to Continuously Unlocking Room) Read Guest Card (View Guest Card Contents) Check-Out (Making Room Vacant) Erase Leuco Printing (Erasing Leuco Card Printing) Information Menu Issued Guest (Viewing Issue log of Guest Cards) Issued Management (Viewing Issue log of Management Cards) Event Log (Viewing Log of Software Usage and Errors) Room Status (Viewing Guest Card Issue Status) Management Menu Emergency Card (Card to Open and Keep All Rooms Unlocked) Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 4 5.2. Master Card (Card to Unlock All Rooms) Submaster Card (Card to Unlock Specified Room Range) Lockout Card (Card to Prevent Entrance into Room) Cancel Card (Card to Cancel Lockout Status Standby Card (Card Used in Place of Guest Card) Daylight Saving (Switching to Daylight Saving Time) DTU Card (Card to Switch to DTU Communication Mode) Authorization Card (Card Used for Authorization) Passage Card (Card to Leave Rooms Unlocked) Interrogation Log Card (Retrieving Unlocking Log) Error Log Card (Retrieving Lock Error Log) Read Management Card (Viewing Management Card Information) Maintenance Menu Date and Time (Setting System Clock) PMS Monitor (Viewing Communication Data with PMS) Backup System Data (Backing Up and Restoring System Data) Data Summary (Viewing Various Statistical Data) Technical Menu Maintenance Code Card Sequence Version Information DTU Menu Lock Log (Viewing Log of Lock) DTU Initial Setup (Defining Initial Values) Setup Menu Status (Checking Status of Controller and Terminal) Client/Server Authentication (Registering Clients for PC Server) Master Data Synchronization (Server and Client Synchronization) PC Server Failure Counteraction (Anti-Failure Configuration) Appendix Card Type and Functional Overview Lock Error Code Lock Code DTU Initial Values Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 5 Overview 1.1. What is PC Server Software? 1. Overview 1.1. What is PC Server Software? The PC Server software is installed on the PC Server and FDS (Front Desk Desktop System) and runs on Windows 7 with the Windows standard user interfaces for familiar operation. You can connect multiple PC Servers and FDS's with the first machine running as the server while the others running as the clients and then share and/or back up data between them. Up to fifty PC Server clients can be used while up to three FDS clients can be used.! Confirmation You will be automatically logged out of this software if you do nothing for a particular period of time. This automatic logout time (PC Server auto Logoff time) can be set in System Configuration of the Setup menu. The default is 30 minutes. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 6 Overview 1.2. Screen Configuration 1.2. Screen Configuration The following shows the screen configuration of the system. Main Login Guest Card Menu for handling the card keys for guests. Guest Card Duplicate Guest Card Replace Guest Card Maintenance Card (Multi Guest Card)* One-shot Card Passage Card Read Guest Card Check-out (Erase Leuco Printing) * Information Issued Guest Menu for viewing card and room information. Issued Management Event Log Room Status * Hidden by default Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 7 Overview 1.2. Screen Configuration Management Menu for handling cards used by the manager. Emergency Card Master Card Lockout Card Cancel Card Standby Card Daylight Saving Card DTU card Authorization Card Passage Card Interrogation Log Card Maintenance Error Log Card Read Management Card Date and Time Menu maintenance for (PMS Monitor) * Backup System Data Data Summary Technical Maintenance Code Card Sequence Menu used by the system administrator Version Information * Hidden by default Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 8 Overview 1.2. Screen Configuration DTU Lock Log Menu for DTU (Data Transaction Utility) DTU Initial Setup Setup (Tower) * Room Type Menu for initial setting Guest Type Staff Setting Room Setting Suite Room Sub Master Authorization Encoder Setting System Configuration PMS Connection (Leuco Printing) * POS Setting Organize Controller Status * Hidden by default Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 9 Overview 1.3. Screen Components 1.3. Screen Components This section explains the screen components using the Guest Card screen as an example. The screen mainly consists of the title bar, menu path bar, menu, submenu, main screen, and status bar. Each of them is explained on the following pages. Title bar Menu path bar Menu Submenu Main screen Status bar Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 10 Overview 1.3. Screen Components Title bar 1 Icon 2 3 Version number Minimize 4 Maximize 5 Close 1 Icon Clicking this icon opens the submenu with options (e.g., to maximize or minimize the window). The [Minimize] and [Maximize] options act in the same way as 3 and 4. 2 Version number Shows the version number of the PC Server software. 3 [Minimize] button Minimizes the current window. Use the task bar icon to restore the window. 4 [Maximize] button Maximizes the current window. Use the [Original Size] button to restore the window to the original size. Original Size 5 [Close] button This button does not function with this system. To terminate the system, you need to log off and then shut it down. Refer to 2. Basic for the details. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 11 Overview 1.3. Screen Components Menu path bar Hotel name Menu path Help 1 Hotel name Shows the hotel name specified in Setup System Configuration . 2 Menu path Shows the path to the current menu. 3 Help Shows this manual. Menu bar Lists the menus. When you select a menu, its submenu opens. Refer to 1.2. Screen Configuration for the menu organization.! Some menus do not appear depending on the authorization of the login user Confirmation 1 Guest Issues various types of card keys used by guests. It also duplicates, replaces, reads, and checks out the cards. For the details, refer to 3. Guest Card Menu . 2 Information Provides log information including issued cards, system logs, and room vacancy status. For the details, refer to 4. Information Menu . Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 12 Overview 1.3. Screen Components 3 Management Issues cards used by the hotel employees and managers. These cards are used for emergency to unlock all types of rooms. For the details, refer to 5. Management Menu . 4 Maintenance Provides the system settings and operation management function to setting time, backing up operation data, and viewing the number of cards issued daily. For the details, refer to 6. Maintenance Menu . 5 Technical Provides the system maintenance functions, including password management. For the details, refer to 7. Technical Menu . 6 DTU Provides functions for viewing the lock log and setting the initial configuration of the DTU (Data Transaction Utility). For the details, refer to 8. DTU Menu . 7 Setup Provides the system setup functions for setting the hotel information including the room and staff data as well as the system configuration. For the details, refer to 9. Setup Menu . Submenu Clicking a menu opens the corresponding submenu. Refer to 1.2. Screen Configuration for the menu organization. * This example shows the submenu for the Guest menu. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 13 Overview 1.3. Screen Components Screen fields The fields on the screen are shown below using the the Guest Card screen as an example. 1 2 Edit box Up/down control 3 Radio buttons 4 Time 5 Calendar 7 Checkbox 6 Pull-down menu 8 Button 1 Edit box Enter alphanumeric characters here. 2 Up/down control Click the / buttons to increase or decrease the value. You can also enter the value directly. 3 Radio buttons Click one of the buttons to select it. You are required to select one of the buttons, but you cannot select two or more of them simultaneously. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 14 Overview 1.3. Screen Components 4 Time Click the / buttons to increase or decrease the time. You can also click the hour or minute and then enter the time directly. 5 Calendar Click the calendar icon to open the calendar and then click a day to specify the current date. You can also click the year, month, or day and then enter the value directly. 6 Pull-down menu Click the button to show a list of options. 7 Checkbox Clicking shows in it to enable the item. Clicking again erases and disables the item. 8 Button Executes a function or moves to another screen. If a function key is shown with the button (e.g., F5) in the parentheses, pressing the indicated button acts in the same way as clicking the button. Status bar 2 Server disconnection status 4 PMS connection status 1 Logoff 3 Information 5 Status Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 15 Overview 1.3. Screen Components 1 Logoff Terminates the current function and logs out of the PC Server software. For the details, refer to Log Off . 2 Server disconnection status Shown when the Windows PC set as the client is not connected to the server. 3 Information Shows the system operation information. Automatic controller number Login staff name System date System time Automatic controller number: Shows the controller number (C01 - C99) set in Setup System Configuration . Login staff name: Shows the login staff name. System date: Shows the system date (day of the week). System time: Shows the system time. 4 PMS connection system PMS (Property Management System): Shows the front system status of the system. When the client/server configuration is used, Disconnected will be shown when a error including a network error or server failure occurs. Check the server status immediately in this case. 5 Status Shows the Status screen. For the details, refer to 10. Status . Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 16 Basic Startup and Termination Startup 2. Basic 2.1. Startup and Termination (Shutdown) Startup Purpose Start up the PC Server software. The PC Server software automatically launches after Windows starts up. The following progress bar appears during the startup process, and then change to the Login screen after successful startup. * If the startup process does not complete when the progress bar reaches the right end, it will restart from the left edge. Warning The PC Server software is registered in the Startup folder of Windows. If it is deleted from this folder, it will not launch automatically upon startup of Windows. Follow the procedure below to manually start up the software, for example, after shutting it down. Method 1 Using the desktop shortcut 1/1 Double-click the shortcut icon on the Windows desktop. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 17 The Login screen will appear when the software starts up successfully. Basic Startup and Termination Shutdown Method 2 Startup from Windows menu 1/1 Click [Start] (at the lower-left of the Windows desktop) - [ALV2 PC Server]. The Login screen will appear when the software starts up successfully Shutdown Purpose Shut down the PC Server software. 1 Shut down from the Login screen. 1/4 Shut down the software from the Login screen. If you are still logged in, log off from the software to return to the Login screen. You need a staff code with the Shutdown privilege to shut down the software. Warning 1 Enter the staff code and password. 2 Click the [Shutdown] button. 1 2 All of the PC Server software windows close and the software shuts down. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 18 Basic 2.2. Login and Logoff 2.2. Login and Logoff You can log into the system by entering the staff code or using the MA card (authorization card), as specified in Setup System Configuration . Login screens for different login methods Login using staff code Login using MA card (authorization card) Tip For the initial startup, the login screen is shown in English. You can switch to Japanese by selecting from the pull-down menu. Warning Language selection on the login screen is temporary. To make it permanent, you need to select the language in Setup System Configuration . Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 19 Basic Login and Logoff Login Login (Using Staff Code) Purpose Log into the PC Server software by entering the staff code. 1 Log into the PC Server software. 1/1 1 Enter the six-digit staff code. 2 Enter the four-digit password. 3 Click the [Login] button If the login is successful, the following Main Menu appears. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 20 Basic Login and Logoff Login Login (Using MA Card) Purpose Log into the PC Server software by using the MA card. 1 Log into the PC Server software. 1/3 1 Enter the four-digit password. 2 Click the [Login] button. 1 2 The following screen appears. 2 Place the MA card over the reader. 2/3 When the message Place a card appears, place the card over the reader. * This is an example. The following screen appears. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 21 Basic Login and Logoff Logoff 3 If the login is successful, the following Main Menu appears. 3/3 When the message has changed from Reading a card to Take a card , take the card from the reader. * This is an example. If the login is successful, the following Main Menu appears Logoff Purpose Log out of the PC Server software. 1 Log out of the PC Server software. 1/2 Click the [Logoff] button. The following confirmation message appears. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 22 Basic Login and Logoff Logoff 2 Click [Yes] for the confirmation message. 2/2 When the confirmation message appears, click [Yes]. The login screen for the PC Server software appears. Now you are successfully logged out.! Confirmation If the master information has been updated while you are logged out of the system, the system automatically tries to restart. When the following message appears, click [OK] to restart the system. After the system restarts, the Login screen appears. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 23 Basic 2.3. Issuing Cards 2.3. Issuing Cards (Common Flow) The [Issue (F9)] button located on each screen is used to issue a card (i.e., write data onto a card). The following explains how to issue a card using the Guest Card menu as an example. For the details of the card types and the PC Server, refer to ALV2 System Summary for Windows . Purpose Issue a card. The following explains how to issue a guest card. 1 Start issuing a card. 1/4 1 Specify the information to write to the card. 2 Click the [Issue] button (or press the [F9] key). 1 2 Tip You can press the [F9] function key instead of clicking the [Issue] button. The following message appears. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 24 Basic 2.3. Issuing Cards 2 Place the card over the reader. 2/4 The information to be written onto the card is displayed, followed by the message Place a card . Place the card over the reader (or insert it into the reader). * This is an example. The message Issuing a card appears. 3 Do not move the card. 3/4 While the message Issuing a card is shown, do not move the card. If you move it, an error will occur. Refer to the supplement for the details. * This is an example. The message changes to Take a card . Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 25 Basic 2.3. Issuing Cards 4 Take the card from the reader. 4/4 When the message changes to Take a card , take the card from the reader. * This is an example. The message disappears when you take the card from the reader. This completes the basic operation flow for issuing a card. Supplement When an error occurs If you move the card while it is being written, the following error message may appear. In this case, take the card from the reader, click the [Abort] button, and then start issuing the card from the beginning again. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 26 Basic 2.4. File Output 2.4. File Output (Common Flow) The [CSV (F7)] button located on each screen is used to output data (e.g., list of results) to a file. The file will be saved in the CSV format. The following explains how to output a file using the room setting information as an example. Purpose Output a list of results on the screen to a file. The following explains how to output the room setting information to a file. 1 Click the [CSV] button. 1/4 Click the [CSV] button while the list is shown on the screen. Tip You can press the [F7] function key instead of clicking the [CSV] button. The [Save file ] screen appears. Copyright(c) 2013 All rights reserved by MIWA LOCK CO., LTD. 27 Basic 2.4. File Output 1 Specify the file location and save the file. 1/3 Specify the folder and the file name and click [Save] The following confirmation message appears. 4 Click [OK] for the confirmation message. 4/4 Click [O
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