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Twitter Support : Guidelines for Law Enforcement 1 of 2 http://help.twitter.com/entries/41949-guidelines-for-law-enforcement Help Resources / Policy: Rules, Terms, Violations Help Resources Getting Started (60) Guidelines for Law Enforcement crystal Jun 17, 2009 What is Twitter? Twitter is a free website designed to provide the exchange of public content in the form of 140 characters messages sent from the web interface or from a user’s phone. All users of Twitter agree to the Terms of Ser
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  crystal Jun 17, 2009 Help Resources / Policy: Rules, Terms, Violations Guidelines for Law Enforcement What is Twitter? Twitter is a free website designed to provide the exchange of public content in the formof 140 characters messages sent from the web interface or from a user’s phone. Allusers of Twitter agree to the Terms of Service and Privacy policy at the time of sign up,which allows us to govern the site.Users may have a public or private account, and choose to view the 140 character messages of other Twitter users, which range from businesses (such as Comcast,Whole Foods, or Zappos) to political figures (such as BarackObama) to celebrities or popular accounts (such as Oprah or Britney Spears) to normal people.  What user information does Twitter have? Most Twitter profile information is public, so everyone can see it. A Twitter profilecontains a profile image, background, and the status updates, or “tweets” of theaccount owner. In addition, the user has the option to fill out location, include a URL,and write a “one line bio” or short phrase about themselves. The tweets on a profilepage update in real time, so the newest information is always available at the top. Public profiles also show a list of whose tweets the account owner “follows” or subscribes to, as well as the account owner’s “followers” or, those who subscribe tothe tweets of the account owner. Private information requires a subpoena or court order  In accordance with our Privacy Policy and Terms of Service, non-public information about Twitter users is not released unless we have received a subpoena, court order,or other legal process document. Some information we store is automaticallycollected, while other information is provided at the user’s discretion. Though we dostore this information, it may not be accurate if the user has created a fake or anonymous profile. Twitter doesn’t require email verification or identity authentication.  Data retention information Twitter retains different information for different time periods. Twitter may retain user information longer than usual in the case of preservation requests. Data preservationrequests must be accompanied by a subpoena or court order. Preservation requestsmust be signed and sent on law enforcement letterhead. Requests may be sent viathe methods described below, and unless otherwise required, the user will still haveaccess to their account.  How to request user information with a subpoena or court order  Twitter accepts subpoenas delivered by mail or fax. In order to expedite the process,subpoenas should include the URL of the Twitter profile in question, and details aboutwhat specific information is required. Twitter conducts most correspondence via email,so please include an email contact so we may contact you. To contact us, email:lawenforcement@twitter.com Only email from law enforcement domains is accepted. Non-law enforcement Help ResourcesHelp Resources Getting Started (60)Using Twitter WithYour Phone (34)Troubleshooting (27)Known Issues (27)Policy: Rules,Terms, Violations(17)Twitter Support- ¡enespañol! (63)Twitter Support - auf Deutsch (42)Twitter Support -Italiano (42)Twitter Support - enfrançais (76) Search (All)   Twitter Support : Guidelines for Law Enforcementhttp://help.twitter.com/entries/41949-guidelines-for-law-enforcement1 of 24/4/2010 7:41 AM  requests should be sent through our regular support methods. Non-lawenfocement mail will be deleted.  Help desk software by Zendesk Twitter Support : Guidelines for Law Enforcementhttp://help.twitter.com/entries/41949-guidelines-for-law-enforcement2 of 24/4/2010 7:41 AM  Skip past navigationOn a mobile phone? Check out m.twitter.com!Skip to navigationSkip to sign in formLoginJoin Twitter! Twitter Privacy Policy This Privacy Policy describes Twitter's policies and procedures on the collection,use and disclosure of your information. Twitter receives your information throughour various web sites, SMS, APIs, services and third-parties ( Services ). Whenusing any of our Services you consent to the collection, transfer, manipulation,storage, disclosure and other uses of your information as described in this PrivacyPolicy. Irrespective of which country that you reside in or create information from,your information may be used by Twitter in the United States or any other countrywhere Twitter operates.If you have any questions or comments about this Privacy Policy, please contactus at privacy@twitter.com. Information Collection and Use TipTip: We collect and use your information to provide our Services and improvethem over time. Information Collected Upon Registration:  When you create or reconfigure aTwitter account, you provide some personal information, such as your name,username, password, and email address. Some of this information, for example,your name and username, is listed publicly on our Services, including on your profile page and in search results. Some Services, such as search, public user profiles and viewing lists, do not require registration. Additional Information:  You may provide us with additional information to makepublic, such as a short biography, your location, or a picture. You may customizeyour account with information such as a cell phone number for the delivery of SMSmessages or your address book so that we can help you find Twitter users youknow. We may use your contact information to send you information about our  Twitter / Twitter Privacy Policyhttps://twitter.com/privacy1 of 44/4/2010 7:41 AM  Services or to market to you. You may unsubscribe from these messages byfollowing the instructions contained within the messages or the instructions on our web site. If you email us, we may keep your message, email address and contactinformation to respond to your request. Providing the additional informationdescribed in this section is entirely optional. Tweets, Following, Lists and other Public Information:  Our Services areprimarily designed to help you share information with the world. Most of theinformation you provide to us is information you are asking us to make public. Thisincludes not only the messages you Tweet and the metadata provided withTweets, such as when you Tweeted, but also the lists you create, the people youfollow, the Tweets you mark as favorites or Retweet and many other bits of information. Our default is almost always to make the information you providepublic but we generally give you settings to make the information more private if you want. Your public information is broadly and instantly disseminated. For example, your public Tweets are searchable by many search engines and areimmediately delivered via SMS and our  APIs to a wide range of users andservices. You should be careful about all information that will be made public byTwitter, not just your Tweets.TipTip: What you say on Twitter may be viewed all around the world instantly. Location Information:  You may choose to note your location in your Tweets andin your Twitter profile. If you turn on Tweeting with your location, we may also saveexact coordinates to help improve our service. You can control your locationinformation settings in your account settings. Log Data:  Our servers automatically record information ( Log Data ) created byyour use of the Services. Log Data may include information such as your IPaddress, browser type, the referring domain, pages visited, and search terms.Other actions, such as interactions with advertisements, may also be included inLog Data. Cookies:  Like many websites, we use cookie technology to collect additionalwebsite usage data and to improve our Services, but we do not require cookies for many parts of our Services such as searching and looking at public user profiles or lists. A cookie is a small data file that is transferred to your computer's hard disk.Twitter may use both session cookies and persistent cookies to better understandhow you interact with our Services, to monitor aggregate usage by our users andweb traffic routing on our Services, and to improve our Services. Most Internetbrowsers automatically accept cookies. You can instruct your browser, by editingits options, to stop accepting cookies or to prompt you before accepting a cookiefrom the websites you visit. Twitter / Twitter Privacy Policyhttps://twitter.com/privacy2 of 44/4/2010 7:41 AM
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