resume hl - february 2017 | Business

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HEATHER LOWEN 61 Fox Trail Drive, St. Catharines, Ontario L2S 3T8 T / (289) 687 0577 E / heather.lowen@hotmail.com W / http://hlowen.weebly.com/ Professional Skills Summary ã Proficient knowledge of Excel 2013 ã Some experience working within PeopleSoft – pulling POI reports, class lists/grid
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  HEATHER LOWEN 61 Fox Trail Drive, St. Catharines, Ontario L2S 3T8 T / (289) 687 0577 E / heather.lowen@hotmail.com  W / http://hlowen.weebly.com/ Professional Skills Summary ã   Proficient knowledge of Excel 2013 ã   Some experience working within PeopleSoft – pulling POI reports, class lists/grids, names and email addresses, loadings, as well as performing some course maintenance within Academic Logistics ã   Able to create business letters, memos, and business reports in proper format ã   Well-developed computer skills: Outlook, Word, PowerPoint, and Access ã   Excellent oral and written communication skills ã   Flexible in dealing with workloads as required Educational History Office Administration: Executive Co-op) – President’s Honour Roll  (2014 – 2016) Niagara College, Niagara-On-The-Lake, Canada ã   Relevant Courses: Advanced   Document Development, Spreadsheets, Access, Presentations (PowerPoint), Bookkeeping, Business Writing Fundamentals, Office Environment, Math Special Events Planning: Destination Tourism Diploma – Dean’s Honour Roll (2008 – 2010)   George Brown College of Applied Arts and Technology, Toronto, Canada ã   Relevant Courses:   Marketing, Professional Guest Service, Accounting, Operations Management, Public Speaking, Leadership, Tour Planning, Volunteerism Relevant Work Experience Program Assistant School of Media Studies – Niagara College, Welland, Canada (November 2015 – December 2016) ã   Acted as reception and responded to general inquiries from staff, students, faculty, and visitors ã   Provided clerical and administrative support to the Associate Dean, faculty, and staff ã   Assisted with basic course maintenance within the Academic Logistics program ã   Provided meeting support which included coordinating and participating in curriculum review meetings ã   Completed adoption forms and placed textbooks orders for the Media Studies department ã   Booked transportation and created travel waivers for student field trips ã   Prepared student hire documents and forwarded them to the appropriate contacts ã   Liaised various requests to FMS, IT, Marketing, Conference and Event services, etc. ã   Posted announcements to the Media Studies Homeroom in Blackboard ã   Completed various other duties such as: signing in/out portfolio locker keys, filling out personal expense reports, printing award certificates, booking rooms in Encampus, posting class cancellations, resolving printer issues, filling out building passes, locating and printing professor and program timetables, etc. Disability Services Resource Assistant Student Success Centre - Niagara College, Niagara-on-the-Lake, Canada (May 2015 — November 2015) ã   Provided information, assistance, and intake services to both current and prospective students ã   Scheduled appointments for students, counsellors, managers, and advisors in a fast-paced environment ã   Assisted with the development of community, educational, and disability related resources ã   Produced marketing materials and PowerPoint presentations as required ã   Provided intake services in the Health Centre when the doctor was on-campus ã   Assisted in the Test Centre – proctored, filed, and returned tests ã   Participated in an interview panel for the Student Rights and Responsibilities position ã   Attended/took part in various professional development activities – Accessible Services for Colleges – Customer Service Standards Course, Mental Health First Aid, Safe Talk, and More Feet on the Ground  HEATHER LOWEN – Page 2 (289) 687 0577; heather.lowen@hotmail.com Additional Work Experience   Special Event Worker Club Roma, St. Catharines, Canada (April 2013 — present)  ã   Event set up: laying linens, setting tables (formal/informal), and prepping food/beverage areas ã   Serving various types of functions such as weddings, charity events, awards galas, and club events ã   Using varied styles of service ie. hand, pre-set, family style, wave, buffet ã   Providing excellent customer service in a busy establishment Server Syndicate, St. Catharines, Canada (2013 – 2014) The Bank on College Green, Dublin, Ireland (2012)  Fresco’s Euro Grille, St. Catharines, Canada (2010 — 2012) Cumberland Arms, London, England (2006 – 2008) ã   Served/presented food and drinks quickly and efficiently ã   Completed opening and closing duties as required ã   Controlled the flow of coursed dining ã   Handled service for large groups/private functions ã   Completed food and wine training ã   Responsible for training new staff Food Runner/Bartender Kultura Social Dining, Toronto, Canada (2008 – 2010) ã   Served high-profile clientele while maintaining confidentiality ã   Coordinated ticket times with executive chef, Roger Mooking ã   Possessed a strong knowledge of menu items at all times (seasonal menu) Merchandiser Shoppers Drug Mart, Toronto, Canada (2005 – 2006) ã   Merchandised and provided excellent customer service; ensure efficient flow of merchandise ã   Maintained security of goods, organized the backroom, and assembled product displays ã   Completed plan-o-gram adjustments and ensured signage and talkers were displayed appropriately Professional Development ã   Mental Health First Aid  – certificate (2015)   ã   SafeTalk  – certificate (2015)   ã   Interview panel – participant (2015)   ã   More Feet on the Ground – certificate (2015)   ã   Accessible Services for Colleges Customer Service Standards – certificate (2015)   Volunteer Experience ã   Southridge Christmas Party , St. Catharines, Canada (2010) ã   Out of the Cold Knox Presbyterian) , St. Catharines, Canada (2010) ã   Kill the Lights The Opera House) , Toronto, Canada (2010) ã   Frocktail Party Burroughes Building) , Toronto, Canada (2009) ã   Beauty Night Salvation Army) , Toronto, Canada (2009) ã   32 nd  Annual National Magazine Awards Carlu) , Toronto, Canada (2009) ã   Springtime in Paris Canadian Cancer Society) ,   Toronto, Canada (2009)   ã   ISES Gala , Toronto, Canada (2008) ã   Toronto Clothing Show , Toronto, Canada (2008) ã   CRISIS , London, England (2007) ã   Bahpumelele AVIVA) , South Africa, Africa (2006 – 2007)
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