COMM 225 MCQ Theory Questions | Operations Management | Forecasting

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Comm 225 MCQ question from each chapter
  Chapter 1 1. A system in which relatively low-skilled workers use specialized machinery to produce high volumes of standardized goods describes _____________ Ans: Mass production. the three basic functions of business organizations!Ans: inance# Marketing# $perations%. &he se'uence of activities and organizations involved in producing and delivering a good or service is ___________.Ans: &he supply chain(. )hich of the following activities is not considered to fall within the realm of operations management!*elect one:a. +apacity planning b. Managing inventoriesc. ,eciding where to locate facilitiesd. romotional efforts to increase demand . )hich of the following statements is not associated with a systems approach to decision making!*elect one:a. A set of interrelated parts that must work together  b. $b/ectives of the organization as a whole take precedence over those of any subsystemc. $rganizations are viewed as a system of interrelated subsystems.d. *etting priorities based on a few factors that have the largest impact on ob/ectives. 0. & : As an abstraction of reality# models support decision making by ignoring unimportant details in order to concentrate on the most important aspects of a situation. &rue2. & : 3y nature# service operations involve higher levels of customer contact than manufacturing operations. &rue4. & : ,ecisions associated with planning# scheduling# e5ecution# and control of systems almost always have strategic# long term implications for a company. alse6. & : 7n operations feedback refers to measurements taken at various stages in transformation processes that are compared with previously established standards to determine whether corrective action is needed. &rue18. & : $perations management focuses solely on the processes or systems that create physical goods# not the provision of services. alse11. & : 9elative to craft production# mass production generally re'uires more highly skilled workers able to produce  products with customized features. alse1. & : & : &he eneral Agreement on &ariffs and &rade ;A&&< and the =orth American ree &rade Agreement ;=A &A< are intended to counter globalization by imposing tariffs on low 'uality products. alse1%. & : &he responsibilities of operations managers are predominately technical# generally re'uiring minimal consideration of behavioural factors. alse  1(. *cheduling# e5ecution and control decision are usually __________ and __________ term.Ans: e. operational> short 1. *ystem capacity and location of facilities are e5amples of:Ans: systems design decisions 10. &actical operational activities involve making decisions about all of the following ?@+?&:*elect one:a. location of facilities  b. inventory managementc. pro/ect managementd. schedulinge. material re'uirements planning12. &he responsibilities of operations managers classified as controlling activities are:Ans: inventory# production pace# 'uality and costs14. &he responsibilities of operations managers classified as planning activities are:Ans: a. capacity# location# layout and mi5 of products16. &he three primary functions that e5ist in most business organizations areAns: operations# marketing# and finance8. )hat are the characteristics of models used to support decision making!- &hey provide a simplified representation of real life.- &hey provide abstract representations of reality.- &hey ignore unimportant details# concentrating on the most important aspects of a situation.- &hey may be based on mathematical representations or graphical schematics.1. )hat are the characteristics of service operations!- intangible output- high labour content- high customer contact- low uniformity of output. & : Among ords many contributions was the introduction of mass production# using the concept of interchangeable  parts and division of labour. &rue%. & : As a service business# the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company. alse(. & : ,esign decisions are usually strategic and long term# while planning decisions are tactical and medium term# and e5ecution and control are operational and short term. &rue. & : ?ffectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time. &rue0. & : rederick &aylor is often referred to as the Bfather of scientific managementB. &rue2. & : Measurement of productivity in service is more straightforward than in manufacturing due to the high degree of uniformity of inputs.  alse4. & : $perations management pertains almost e5clusively to the management of manufacturing operations. alse6. & : rior to the 7ndustrial 9evolution# goods were produced primarily by craftsmen or their apprentices using custom made parts. &rue%8. & : *ervice involves a much higher degree of customer contact than manufacturing. &rue%1. & : &he operations manager has primary responsibility for making operations system design decisions# such as system capacity and location of facilities. alse%. & : &he areto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management. &rue%%. air the concept with the founder:Moving assembly line - Cenry ordMotion study - rank and Dillian ilbreth*cientific Management - . ). &aylor ,ivision of labour - Adam *mith Chapter 2 1. 3ased on a hierarchical model of strategic planning# what is the correct se'uence for developing different elements of a strategic plan!Ans: Missionvision E goals E organizational strategy E functional strategies E tactics. 7nputs decrease while output remains constant# what will happen to productivity!Ans: 7t will increase%. roduct or service criteria that customers perceive as minimum standards of acceptability to be considered for purchase describes _____________.Ans: $rder 'ualifiers(. )hat term is used to describe customers evaluation of a product or service based on multiple purchase criteria ;e.g. 'uality# timeliness and location< relative to price!Ans: Falue. )hich of the following is not considered one of the strategic decision categories that ob/ectives and action plans need to be established for in developing an operations strategy!a. Fertical integration b. ,ebt e'uity ratio c. Fendor ;supplier< relationsd. $perations infrastructure and systems  0. +haracteristics that customers perceive as minimum standards of acceptability are calledAns: $rder 'ualifiers2. roductivity is e5pressed as:Ans: output divided by input4. &he practice of buying a part of a goodservice or a segment of productionservice processes from another company is atactic associated with what generic operations strategy!Ans: $utsourcing6. )hich of the following are not true of productivity measures!a. roductivity measures can track performance over time. b. roductivity measures can be used to measure the performance of an organization or an entire country.c. All of the choices are true.d. Dabour productivity is used in labour wage negotiations.e. Dabour productivity is mainly used for manufacturing and not used for services.18. )hat are the steps for formulating an operations strategy!- Dink the organizational goals to the operations strategy- +onduct an audit to determine the strengthsweaknesses of the current operations strategy- Assess the degree of focus at each plant.11. )hat are factors that affect productivity!- design of the workspace- use of computers in an office- standardizing work process- use of 7nternet and e-mail. - capital e'uipment- methods and management- technology- labour 1. & : A characteristic that was once an order winner may become an order 'ualifier# and vice versa. &rue1%. & : An outsourcing strategy involves selling off portions of an organizations traditional operations as a source of financing diversification into new areas of business. alse1(. & : +omputer automation will always result in increased productivity.  alse1. & : ?ven though labour cost as a proportion of total cost has been decreasing in manufacturing companies# labour  productivity is still the main measure being used to gauge the performance of individuals and plants. &rue10. & : Dabour productivity is one e5ample of a multi-factor productivity measurement.  alse12. & : Matching a competitor on 'uality or price is usually sufficient to gain market share. alse14. & : $rder 'ualifiers are those characteristics of an organizations goods or services that cause them to be perceived as  better than the competition.
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