Chapter 2 Leadership

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Total quality management
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    Chapter 2 Leadership The most important and critical issue for quality system success.    Why need good leaders for total quality management system?    What makes a good leader/leadership? ãVisionãCohesion synergy and colla!orationã mpo#er peopleãCore $aluesã%hared $aluesã thics ã&roacti$e and pro!lem pre$entionãCommunications    What leadership? 'Core Values( ãCustomer)dri$en qualityãContinuous impro$ementã*uman assetsã&rompt responsesã+pstream effortsãLong term planning ã,!-ecti$e decision makingã&artnershipãesponsi!ility and citienshipãesults focus
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