SmartCare SEQ Analyst V200R002C01 Web Service Quality Assessment and Optimization Guide

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  SmartCare SEQ AnalystV200R002C01 Web Service Quality Assessment and Optimization uide !ssue01 ate2012#0$#2% &'AWE! (EC&)O*O!ES CO+, *( +  Copyri-.t / &uaei (ec.nolo-ies Co+, *td+ 2012+ All ri-.ts reserved+ No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. (rademars and ermissions  and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respectiveholders. )otice The purchased products, services and features are stipulated by the contract made between Huawei andthe customer. All or part of the products, services and features described in this document may not bewithin the purchase scope or the usage scope. nless otherwise specified in the contract, all statements,information, and recommendations in this document are provided !A # ! without warranties, guaranteesor representations of any kind, either e$press or implied.The information in this document is sub%ect to change without notice. &very effort has been made in thepreparation of this document to ensure accuracy of the contents, but all statements, information, andrecommendations in this document do not constitute a warranty of any kind, e$press or implied. Huawei Technologies Co., Ltd.  Address'Huawei #ndustrial (ase(antian, Longgang hen)hen *++-/eople0s 1epublic of China2ebsite'http'33www.huawei.com&mail'support4huawei.com Issue 01 (2012-03-24)Huawei Proprietary and Confidential Copyright © Huawei e!hnologies Co #$td i  %&artCare %' nalyst*e+ %er,i!e uality ssess&ent and pti&i.ation /uide+out his o!u&ent About This Document Purpose his do!u&ent des!ri+es the we+ ser,i!e ey uality indi!ators (Is) used in the %&artCare %' nalyst syste& and the &ethods of assessing and opti&i.ing we+ ser,i!e uality with these Is In addition# it pro,ides analysis for ser,i!e failures Intended Audience his do!u&ent is intended for  e!hni!al support engineers  5aintenan!e engineers Change History Changes +etween do!u&ent issues are !u&ulati,e he latest do!u&ent issue !ontains all the !hanges in earlier issues Issue 01 (2012-03-2! his issue is the first offi!ial release Issue 01 (2012-03-24)Huawei Proprietary and Confidential Copyright © Huawei e!hnologies Co #$td ii  %&artCare %' nalyst*e+ %er,i!e uality ssess&ent and pti&i.ation /uideContents Contents About This Document ii1 #eb $er%ice &'o 12 )*Is +or #eb $er%ice  2 1 *e+ %er,i!e !!essi+ility 42 1 1 Page 6esponse %u!!ess 6ate 42 1 2 Page 6esponse elay 72 2 *e+ %er,i!e Integrity 82 2 1 Page 9rowsing %u!!ess 6ate 82 2 2 Page 9rowsing elay :2 2 3 Page ownload hroughput 10 3 Assessment 11 3 1 In,ol,ed Is 113 2 9aseline 113 3 5ethod 123 3 1 Pro!edure 12  ,ocating Prob'ems 13 4 1 5ethod 134 2 Pro!edure 144 2 1 Page 6esponse %u!!ess 6ate 144 2 2 Page 6esponse elay 1;4 2 3 Page 9rowsing %u!!ess 6ate 234 2 4 Page 9rowsing elay 234 2 < Page ownload hroughput 23  &ai'ure Cause Ana'ysis 2 < 1 =ailure Cause nalysis 24< 1 1 1001 =ailure 24< 1 2 1002 =ailure 24< 1 3 1003 =ailure 2<< 1 4 1004 =ailure 27< 1 < 100< =ailure 27Issue 01 (2012-03-24)Huawei Proprietary and Confidential Copyright © Huawei e!hnologies Co #$td iii
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