Run IT Like a Business: Digital Transformation Powered by IT Business Management

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Run IT Like a Business: Digital Transformation Powered by IT Business Management Richard Hawes ITBM Product Marketing Director ServiceNow Kristen Bresch Solution Consultant- ITBM ServiceNow Simon Mackey
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Run IT Like a Business: Digital Transformation Powered by IT Business Management Richard Hawes ITBM Product Marketing Director ServiceNow Kristen Bresch Solution Consultant- ITBM ServiceNow Simon Mackey Manager Operations & Network Services Brisbane Catholic Education 1 Objectives and What You Will Learn OBJECTIVES Understand how ServiceNow can help IT to power digital transformation WHAT YOU WILL LEARN Understand why digital transformation is significant Learn about how IT Business Management (ITBM) aligns IT and business priorities Understand key lessons learned by ITBM customers Discuss how the lessons may apply to you for your initiatives/projects 2 3 Digital transformation is on every CEO s agenda We are transforming from an industrial company to a digital industrial company. One journey, one experience, one set of tools, one set of processes to drive top line margin and profit Ashley Haynes-Gaspar, VP & GM, Global Support, GE Digital At Cox Automotive we re tying Portfolio and Project Management into our overall business initiatives for the year. Executive leadership has one dashboard to see how we are delivering against our business initiatives. Donna Woodruff, Service Enablement Leader, Cox Automotive 4 Challenge: Silo d Working Planning & Design Development QA & Testing Delivery & Operations 5 Unmanageable Inventory of Tools, Processes, and Data Oversight of people, process, and time Visibility through analytics Wanting Flexibility Business Wall of Confusion Wanting Governance IT Financial Transparency Wall of Confusion Wanting Change Development Wall of Confusion Wanting Stability Operations OUTCOMES Create flexibility Planning & Alignment Create effective change Create stability Improve time to market Prioritization Add/Modify features Enhance services Business Relationship Fixes this Agile Development Fixes this Common Platform, Data Model and Service Framework Development Operations Fixes this 6 The IT Supply Chain I N TA K E I T S U P P LY C H A I N D E L I V E R Y Projects Changes Services Apps CIO PMO VP Apps/ EA Service Owners OUTCOMES R E S O U R C E S Labor HW/SW Internal Cloud 7 Become a Strategic Partner to the Lines of Business Visibility Alignment Velocity 8 One Product, Extensive Capabilities V I S I B I L I T Y A L I G N M E N T V E LO C I T Y COST TRANSPARENCY FINANCIAL PLANNING FINANCIAL REPORTING APPLICATION PORTFOLIO DEMAND MANAGEMENT RESOURCE MANAGEMENT PROJECT PORTFOLIO AGILE DEVELOPMENT TEST MANAGEMENT F I N A N C I A L M A N A G E M E N T A P P L I C AT I O N P O R T F O L I O M A N A G E M E N T P R O J E C T P O R T F O L I O M A N A G E M E N T A G I L E D E L I V E R Y ONE DATABASE SHARING A COMMON CMDB, COMMON RESOURCES AND ALL OTH ER PLATFORM CAPABILITIES 9 The Forrester Wave: Strategic Portfolio Management Tools ServiceNow s recently introduced Jakarta release leverages a common platform, a configuration management database, and resource capabilities to align strategy with critical business and technology services, programs, and applications. Clients talked about the common platform, flexible workflow, and configurability as prominent features that helped them to deliver on strategic technology portfolios. Source: The Forrester Wave : Strategic Portfolio Management Tools, Q3 2017, Forrester Research, Inc., September 20, 2017, Margo Visitacion, et al The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. 10 Real Customers Real Transformation 11 Speaker Introduction Experience: Name: Simon Mackey Title: Manager Operations & Networks Services Company: Brisbane Catholic Education Location: Brisbane, Queensland Simon is currently a member of Brisbane Catholic Education s (BCE) Senior Leadership group. As the Manager of Operations and Network Services he is accountable for the reliable and secure delivery of contemporary technology services to their community of more than 250,000 parents, students and staff across a network of 150 locations connecting more than 70,000 devices daily. 12 13 13 14 14 15 15 16 16 17 Top Takeaways Silo d working leads to process inefficiencies, strategic misalignment, and a poorer return on investment. Realize significant benefits in terms of cost savings, productivity gains and Faster TTM by managing the idea to value process on a single platform. Adopting an agile rollout approach, and not Big Bang, will deliver results faster 18
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