Kenmore 417.41122310 Washer Tech Sheet 2.0 Pub. 137312800 | Washing Machine | Manufactured Goods

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Kenmore 417.41122310 Washer Tech Sheet 2.0
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  1 Washer Tech Data Sheet This information is intended for Qualified Technicians Only. CAUTION: DISCONNECT ELECTRICAL CURRENT BEFORE SERVICING Please Return This Sheet to its Envelope in the Product for Future Reference Contents Page Error code explanation.........................................1Diagnostics...........................................................2Error Code Chart...................................................3Tests.......................................................................4-5Français...................................................................6-10Español.....................................................................11-15 Wiring Diagram.........................................................16 READING ERROR CODES: 1. Wake the washer by pressing any button.2. Wait 5 seconds.3. Press and HOLD  the Start/Pause and Cancel  buttons simultaneously. As long as the buttons are held, the failure code will appear in the display as an E  followed by two numbers, a number and a letter or two letters. The control will beep. T   roubleshoot the problem by using charts on the pages 3-5.NOTE:  During normal operation, the display may show:“ cd ” - cool down (Sanitary cycle)“ do ” or “ dr  ” - door problem.“ Err  ” - an error has been detected.“ LOC ” - control lock is activated.“ PAU ” - cycle has been interrupted. To clear latest stored error code: ãTurn the Program Knob  to the start position of the cycle furthest to the leftãPress Start/Pause to start the cycle and save it.ãPress Cancel  to stop the cycle and turn off the LEDs.ãPress any button (except the cancel button) to wake up the control.ãWithin 5 seconds, press and hold the Option  and Start/Pause buttons until LEDs start sequentially chasing,then release buttons.ãTurn the program knob clockwise 7 clicks from the Start Position. The control will signal the last error code.ãPress and hold the Options and Start/Pause  buttons for 3 seconds. The code will be cleared.ãExit Diagnostic Mode to return the washer to normal operation.a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR b) Turn the program knob clockwise 2 or 3 clicks after the Start Position. Press Options  and Start/Pause  buttons together for a few seconds until wash cycle LEDs appear. 137312800 B  (1 202 )  2 Diagnostic Test The diagnostic test is used to check individual component function only. TO START THE TEST: ãTurn the Program Knob  to the start position of the cycle furthest to the leftãPress Start/Pause to start the cycle and save it.ãPress Cancel  to stop the cycle and turn off the LEDs.ãPress Cancel  again to turn on the LEDs.ãWithin 5 seconds, press and hold the Options  and Start/Pause buttons until LEDs start FLASHING, thenrelease buttons.1.All the LEDs will FLASH. Pressing a button below a light cluster will light all the LEDs in that cluster at onetime to confirm functionality.2.Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hotwater should enter through the detergent compartment.3.Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and coldwater should enter through the bleachcompartment.4.Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids willactivate and cold water should enter through the softener compartment.5.Turn the program knob (4) clicks from the start position. The door lock solenoid will deactivate and theloading door can be opened.6.Turn the program knob (5) clicks from the start position. The washer will fill and tumble. Once tumbling hasstarted, the Boost Heater (if so equipped) will turn on.7.Turn the program knob (6) clicks from the start position. The drain pump & door lock solenoid will activate.To enable high spin, press the Delay Start button. SAFETY WARNING:  If power is removed during this test, the door can be opened. To prevent injury, DONOT  put your hands inside when the tub is rotating.8.Turn the program knob (7) clicks from the start position. The control will signal the last error code. Exiting Diagnostic Mode There are two options for exiting the Diagnostic Test mode and returning the washer to normal operation:a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR b) Turn the program knob clockwise 2 or 3 clicks after the start position. Press Options  and Start/Pause  buttons together for a few seconds until wash cycle LEDs appear. If a situation arises where you cannot exit the Diagnostic mode as described above and the bank of 5LED’s on the right end remain ON regardless of Program Knob position, a combination of pushed buttonsmay have caused the control to enter a special factory test mode. Disconnect power to reset the controlto return washer to normal operation is this occurs.  3 Error code chart  Error  codeFault conditionCheck E11Fill time too long.Refer to test (1).E13Water leak in tub or air leak in air bell.Refer to test (2).E21Water not pumping out fast enough.Refer to test (3).E31Electronic pressure switch failure.Refer to test (4).E32Pressure sensor calibration problem.Refer to test (4).E35Pressure sensor indicates water overfill.Refer to test (5).E38Air trap clogged.Refer to test (5).E41Control board thinks the door switch is open.Refer to test (6). E43 Door PTC Circuit Problem Refer to Test (6)E45Line door sensing failure.Refer to test (6).E47 Door PTC Sensing Open Refer to Test (6)E48 Door PTC Sensing Closed Refer to Test (6) E4A Door PTC Sensing Problem Refer to Test (6)E52Bad signal from tacho generator.Refer to test (7).E53Low Voltage to Motor Control Board.Refer to test (15).E54Over speed.Refer to test (9).E55Under speed.Refer to test (9).E57High current on inverter.Refer to test (8).E58High current on motor phase.Refer to test (8).E59No tacho signal for 3 seconds.Refer to test (9).E5AHigh temperature on heat sink caused by overloading.Refer to test (8).E5CHigh Voltage experienced by MC.Refer to test (13).E5DCommunication problem.Refer to test (10). E5FMC is continuously resetting.Refer to test (10).E67Heater sensing relay failure.Refer to test (14).E68Current leakage to ground on heater or fuse opened.Refer to test (14). E71Drum water NTC failure. (Tub heater)Refer to test (15). E75Water temperature sensor circuit.Refer to test (12).E91Communication error between UI board and main control board.Refer to test (11).E92UI_MB communications errorRefer to test (11).E93Console or Main Board control problem.Refer to test (11).E94Main Board control problem.Refer to test (11).E97Console or Main Board control problem.Refer to test (11).E98Console control problem.Refer to test (10).E9FCommunication protocolRefer to test (10)EA1Power supply frequency out of limitsRefer to test (13).EA2Power supply voltage too highRefer to test (13).EA3Power supply voltage too lowRefer to test (13).EA5Main Voltage sensing failureRefer to test (13).EAELine safe relay sensing failureRefer to test (13).EF1Clogged drain pump.Unclog the drain pump.EF2Too much soap.Advise customer to reduce the amountof soap they are using. EF6 Control Reset Refer to Test (17) EF8 Key StuckCheck all buttons  4 Test 1Test 2Test 3Test 4Test 5Test 6Test 7Yes. Go to step (4).No. Go to step (2)No. Turn water faucets on.Yes. Go to step (3).No. Have customer correct pressure problem.Yes. Check for kinked or blocked incoming water hoses, clean the incoming water screens. If problemstill remains, replace the water inlet valve assembly.Yes. Go to step (5).No. Go to step (6)Yes. Go to step (6)No. Replace the inlet valve assembly.Pressureswitch checks good. Go to step (7).Pressureswitch checks bad. Replace the pressure switch.If this did not correct the problem, go to step 7.Yes. Correct water leak.No. Go to step (2)Yes. Correct the air leak problem.No. Go to step (3)If this did not correct the problem, Go to step (4)Restriction. Correct problem.No restriction. Go to step (2).Zero. Check the wiring. If wiring good, replace themain control board.120 VAC. Remove the pump andcheck for blockage. If blocked, remove therestriction, if not, replace the pump.Defective wiring. Correct wiring.Good wiring.Replace the pressure sensor. If this does not correctthe problem, replace the main control board.Yes. Go to step (2).No. Go to step (4).Yes. Go to step (3).No. Check Air Trap for clog, if not replace the maincontrol board.No. Replace the water valve assembly.Yes. Check wiring to valve assembly for shorts. If wiring is good, replace the main control board.Yes. Problem solved.No. Replace the main control board.No. Close the door.Yes. Go the step (2).Yes. Check the door strike. If good, replace the door switch.No. Go the step (3)If good, go to step (4).Does the water pump out? If not go to Test 3. If yes,does it go into spin? If no, replace the door lock.Does this fix it? If no then replace the main control.If the reading is between 105 & 130 Ohms, replacethe motor control board.If the meter reads other thanbetween 105 & 130 Ohms, replace the motor.1.Is the incoming water flow normal?2.Are the incoming water faucets turned on?3.Is the incoming water pressure above (20) psi.4.Does the fill water continue to enter the washer?5.Remove power from the washer. Did the water fill stop?6.Replace the pressure sensor.7.Replace the main control board.1.Is the washer leaking water?2.Is there an air leak in the air bell system?3.Replace the pressure sensor.4.Replace the main control board.1.Check the drain hose for restrictions.2.Start the washer and check for 120 VAC at the drainpump.Inspect the wiring between the pressure sensor and themain control board.1.Is the water level above 4.5 inches?2.Does water enter the washer continuously?3.Remove power from washer. Does the water stopcoming in?4.Replace the pressure sensor switch. Did this correctthe problem?1.Is the loading door closed?2.Can you hear the lock attempt to close?3.Check wire connection between door lock and maincontrol.4. Place the unit into Rinse Spin and remove any load fromtub. Start the cycle.1. Disconnect the plug from the drive motor and measurethe resistance pins 4 & 5 in the motor. Test  Test CheckCorrection
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