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Supply Chain Management, 5e (Chopra/Meindl) Chapter 17 Information Technology in a Supply Chain 17.1 True/False Questions 1) Information is crucial to the performance of a supply chain because it provides the basis upon which supply chain managers make decisions. Answer: TRUE Diff: 1 Topic: 17.1 The Role of IT in a Supply Chain AACSB: Use of Information Technology Learning Outcome: Compare common approaches to supply chain design 2) Information is the supply chain driver that serves as the gl
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   Supply Chain Management, 5e  (Chopra/Meindl)Chapter 17 Information Technology in a Supply Chain 17.1 True/False Questions1) Information is crucial to the performance of a supply chain because it provides the basis upon which supply chain managers mae decisions.!nswer T#$%&iff 1Topic 17.1 The #ole of IT in a 'upply (hain!!(' $se of Information Technology*earning +utcome (ompare common approaches to supply chain design,) Information is the supply chain driver that serves as the glue allowing the other three drivers to wor together to create an integrated- coordinated supply chain.!nswer T#$%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain!!(' $se of Information Technology*earning +utcome (ompare common approaches to supply chain design) Information maes the supply chain visible to a manager so that he can mae decisions to improve the supply chains performance.!nswer T#$%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain!!(' $se of Information Technology*earning +utcome (ompare common approaches to supply chain design0) Information must be 1 percent correct in order to mae good decisions.!nswer F!*'%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design2) To mae good decisions- a manager needs to have accurate information regardless of how long it taes to ac3uire it.!nswer F!*'%&iff Topic 17.1 The #ole of IT in a 'upply (hain*earning +utcome (ompare common approaches to supply chain design 1741(opyright 5 ,1 6earson %ducation- Inc. publishing as 6rentice all  8) +ften companies will have large amounts of data that are not helpful with decision maing.!nswer T#$%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain*earning +utcome (ompare common approaches to supply chain design7) The driver of IT in the supply chain has increasingly been the enterprise software developed toenable processes both within and across companies.!nswer T#$%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain!!(' $se of Information Technology*earning +utcome (ompare common approaches to supply chain design9) The unsuccessful categories of software will be those focused on the supply chain macro  processes.!nswer F!*'%&iff 1Topic 17.1 The #ole of IT in a 'upply (hain*earning +utcome (ompare common approaches to supply chain design:) This broadening of scope across which companies mae decisions emphasi;es the importance of including processes all along the supply chain when maing decisions.!nswer T#$%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain*earning +utcome (ompare common approaches to supply chain design1) To increase the supply chain surplus <and therefore their firms own profitability) most effectively- firms must focus primarily on improving internal processes.!nswer F!*'%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design11) Functional performance is important to customers because it provides them with capabilities to create a competitive advantage.!nswer T#$%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design 174,(opyright 5 ,1 6earson %ducation- Inc. publishing as 6rentice all  1,) Firms that wor well with implementation partners and build up large groups of customers trained on their solutions have built a highly defensible position.!nswer T#$%&iff ,Topic 17.1 The #ole of IT in a 'upply (hain!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design1) The goal of the (#= macro process is to negotiate an effective contract that establishes  parameters for a supplier in a way that best meets enterprise needs.!nswer F!*'%&iff Topic 17. (ustomer #elationship =anagement!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design10) >eaness in the (#= process results in demand being lost and a poor customer e?perience  because orders are not processed and e?ecuted effectively.!nswer T#$%&iff 1Topic 17. (ustomer #elationship =anagement!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design12) (#= processes are crucial to the supply chain because of the lac of interaction between an enterprise and its customers.!nswer F!*'%&iff ,Topic 17. (ustomer #elationship =anagement!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design18) >hen forecasting demand- I'(= interaction with '#= is essential as the '#= applications have the most data and insight on customer behavior.!nswer F!*'%&iff 1Topic 17.0 Internal 'upply (hain =anagement!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design 174(opyright 5 ,1 6earson %ducation- Inc. publishing as 6rentice all  17) The I'(= processes should have strong integration with the '#= macro process- because supply planning- fulfillment- and field service are all dependent on suppliers and therefore the '#= processes.!nswer T#$%&iff ,Topic 17.0 Internal 'upply (hain =anagement!!(' !nalytic 'ills*earning +utcome (ompare common approaches to supply chain design19) %very industry has the same ey success factors.!nswer F!*'%&iff 1Topic 17.: 'upply (hain IT in 6ractice*earning +utcome (ompare common approaches to supply chain design1:) 'ome of the worst IT disasters are due to the fact that companies try to implement IT systemsin a wide variety of processes at the same time.!nswer T#$%&iff 1Topic 17.: 'upply (hain IT in 6ractice!!(' $se of Information Technology*earning +utcome (ompare common approaches to supply chain design,) (ompanies should use IT systems to mae decisions- because the software available today can mae many supply chain decisions for management.!nswer F!*'%&iff 1Topic 17.: 'upply (hain IT in 6ractice!!(' $se of Information Technology*earning +utcome (ompare common approaches to supply chain design 1740(opyright 5 ,1 6earson %ducation- Inc. publishing as 6rentice all
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