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  Guide toAssetManagement  atlassian.com/service-desk About the Authors Dan Radigan Sr. Agile Evangelist, AtlassianDan Radigan has 15 years of experience in software development wearing a wide variety of hats: program management, engineering, quality, and now content marketing. Dan is currently the Senior Agile Evangelist for Atlassian. He loves to see teams succeed with agile and JIRA, and has helped many technical and non-technical teams see its benets and transition to agile with JIRA. Previously Dan worked on software development teams for Netix, Dell, and Adobe. His areas of expertise include agile product development, program management, and marketing. You can nd Dan on Twitter at @danradigan. Dan Horsfall Workplace Productivity Analyst,  AtlassianRecruited from Apple, Dan joined Atlassian three years ago as a founding member of the internal IT Team (now Workplace Productivity). In this time, he has driven several successful projects, from completely overhauling the IT sta induction, designing and setting up asset management using JIRA, and recently, raising over $40,000 for Atlassian’s partner charity, Room to Read. Born in England, Dan has a Science degree with a Psychology major from the University of Sydney. Prior to  Atlassian, dan has worked as a divemaster at the Great Barrier Reef, in customer service and technical support for American Express, and JVC Australia, and as a Genius at a agship Apple store.  atlassian.com/service-desk Table of Contents Part 1   Intro to asset management  4Part 2   Get started with inventory in JIRA  8Part 3   Build your asset workflow  14Part 4   Visualize your assets with reports  18Part 5   How Atlassian does it: Hardware tagging  25  atlassian.com/service-desk Part 1 Intro to asset management What is asset management?  Asset management is the process of making sure a company’s assets are: accounted for deployed maintained upgraded disposed ofWe’re not talking about inventory on a store shelf. We’re talking about fixed   assets, a company’s tangible assets that are used in business operations. For an IT department, this means computers, monitors, software licenses, mobile phones and all the other equipment given to employees for their jobs. Why do we need it? Today’s IT organizations have a lot on their plates. Between seeing to system uptime, supporting users, and managing inventory of both hardware and software, to say it’s a challenge is putting it mildly. Some businesses decide to manage their inventory in spreadsheets, or maybe with a lightweight database. But these solutions don’t typically allow shared, real-time access so that anyone can update or see the data. Eective asset management is a huge cost savings for companies. Check out what Gartner says about it:
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