ASIS Retail Loss Prevention Council

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ASIS Retail Loss Prevention Council Special points of interest: In the Press see articles and/or interviews of Members of the ASIS Retail LP Council. Link to resourceful articles and magazines. Get up
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ASIS Retail Loss Prevention Council Special points of interest: In the Press see articles and/or interviews of Members of the ASIS Retail LP Council. Link to resourceful articles and magazines. Get up to date on the Certification News and how Chapters are sponsoring preparatory certification programs. See what s on the agenda for the Retail Track at the Annual Seminar Meet the members of the ASIS LP Retail Council and what the council is working on for 2007 Chairman s Corner Welcome to the Retail Loss Prevention Council Newsletter. Many thanks to Shannon Stilwell, CPP, CFE of the Borders Group for her hard work in putting it together was a great year for ASIS and for our Council. Many things were accomplished in our continuing efforts to support the Retail LP Community, not the least of which was the addition to our Council of a number of highly qualified new Council Members. With everyone's help, we were able to provide some outstanding educational sessions at both the Emerging Trends conference and Annual Seminar. Special emphasis was also placed on supporting Dr. Richard Hollinger's Annual Retail Security Survey which continues to provide important and actionable feedback to Retail LP Professionals. This will also be a focus in The efforts of the Retail Loss Prevention Council will continue in 2007 to advance the overall goals of ASIS International, and to provide solutions to those issues facing our Retail Loss Prevention membership. Please contact us with any thoughts or suggestions you have for how we can best accomplish these goals. In addition, we created several new Council Committees for the purpose of putting additional attention on areas of critical retail importance. These included: Advancing Technology Chaired in 2006 by Shane Sturman, CPP, CFI of Wicklander-Zulawski and in 2007 will be chaired by Steve Lindsey, CPP of Wal-Mart Stores. Education Committee Chaired by Alan Greggo, CPP, CFE of Luxottica Retail Group. ORC Committee The Organized Retail Crime Committee will be Chaired by Keith Meyerson of Tiffany & Co. David Gorman Council Chair Retail Loss Prevention Council Communications Committee Chaired by Shannon Stilwell, CPP, CFE of Borders Group Inc. Outreach Committee Chaired by Gene James, CPP of Jack in the Box Restaurants. Inside this issue: In the Press Her most recent appearances have been: ex.php?option=com_content&tas k=view&id=230&itemid=5) Chairman s Corner 1 In the Press 1-2 The Power of Certification Retail The Annual Seminar Profile of Council Member Alan Greggo, CPP, CFE Meet the Members (ASIS LP Retail Council Membership Bios) In the press highlights some of the material where ASIS Retail LP Council members have been called on as a resource or contributor for a publication or presentation. You will find that there is a variety of LP topics included. Liz Martinez is scheduled to speak on the panel titled Emerging Trends in Retail Theft and Loss Prevention at the ISC West show in Las Vegas, NV on Mar. 29th, Alberta Construction Magazine topic Smart Floors. (www.junewarren.com/public ations/acm-magazine.asp) Dec 2006 Canadian Security Magazine quotes Liz on the topic of CPTED in retail, or, as it s beginning to be known, LPTED Loss Prevention Through Environmental Design. (www.canadiansecuritymag.com/ind Oct 2006 Shopping Centers Today interviewed Liz for their cover story, Organized Crime: Retailers Combat Growing Number of Professional Shoplifters. (www.icsc.org/srch/sct/sct1006/i ndex.php) Inside Edition (Fox TV) interviewed Liz regarding retail refund fraud in March Her appearance can be In the Press, cont., viewed on her website at (www.retailmanagersguide.com) Liz has two articles in the Q Print issues of Eyecare Business Magazine, one on internal theft, which came out in January and one on external theft out in March. (www.eyecarebiz.com) Alan Greggo contributed as a presenter in a recent Straf- Certifications Our CPP liaison, Al Dauser, CPP, CFI will be our council s representative in Orlando, FL on April 13th and 14th when the CPP and PSP Item Development Groups (IDG) will meet to write, edit and update exam questions. The IDG consists of the PCB Test Management Committee and security professionals who are certified as CPP s and PSP s. Each group will be trained in question writing by the PES Program Director for ASIS. It is Al s goal to add more retail ford Publication teleconference on Completing Effective Internal Investigations, and contributed to an article in CSO magazine on the pretexting controversy. (http://www.csoonline.com/read /010107/fea_hp_pf.html) Carol Martinson was interviewed on Managing Asset Protection at Supervalu in the Jan-Feb 2007 Loss Prevention Magazine. (http://www.lpportal.com/archives_vi ew.html?id=1735) Chuck Sennewald and John Christman are compiling a book titled: Retail Crime, Security & Loss Prevention. An Encyclopedic Reference, which several of our Retail LP Council members are contributing authors: Rick Frank, CPP, CFI; Mike Magill, CFE; Donald Horan, CPP; William Alford, CFE; Carol Martinson and Dave Gorman. oriented questions to the CPP Examination. If your chapter has created a study program or you have important Certification News, please contact Al Dauser, CPP, CFI at so we can get your information included in future newsletters. Many Chapters support the Power of Certification by offering study groups for their members. See the table below for the 2007 Chapter Certification Prep Programs. The Retail LP Council: Serves as an important resource for loss prevention professionals, and provides a vehicle for exchange of information critical to the achievement of loss prevention objectives. Page 2 Chapters Dates Review or Study Group Contact &/Or Website Calgary Southern Alberta Missouri St. Louis New Mexico Albuquerque North Carolina Greater Charlotte Begins 1/10 4/25 Runs 16 weeks Weds from 5-8p March - May (One night per week) 10 wk session on Sat Mornings beginning in mid March (4 hrs) Each month, meets on the 2nd Wed from 4-5:15p CPP (Online CD Review, Guest Speakers, and Q & A period) CPP Review (No Charge to Members) CPP Study/Review (Chpt 127 offers this free to ASIS & Chptr members) Each session facilitated by an ASIS Mbr CPP with experience in particular topic covered. CPP Review Glen Kitteringham Richard J. Sullivan, CPP H: W: x 184 Gene Maybin, CPP Puerto Rico April CPP Review in Spanish Region III Jan 27 Mar 31 Sat 8am-Noon Texas North Texas Texas Panhandle Starts 1/17 for 6 weeks WED 6pm Mar 5 Apr 9 May 7 Jun 11 CPP Review CPP Review Location: Texas Instruments South Campus T1 Blvd. Dallas, TX CPP Study Group PSP Study Group Linas Z. Danilevicius, CPP Don Sturgis, CPP Martin Cramer Duane Steward, CPP, PSP Retail the Annual Seminar The retail track sessions at the ASIS Annual seminar are usually sponsored by the Retail Loss Prevention as well as a few other councils. The Retail Council has submitted the following presentations: Video Surveillance - More Than Just Security, Speaker: Gene James, CPP Sherlock Holmes and The Case of the Vanishing Profits, Speaker: Bruce Kozozenski, CPP Taking Video Beyond Crime Prevention, Speaker: Joe Davis, CPP Organized Retail Crime: An Industry Approach, Speaker: Keith Meyerson The Knot Between IT and Physical Security, Speaker: Joe Davis, CPP Identifying Fraud & Financial Crimes to Protect your Business, Speaker: Kim Thomas, LVMPD How your Interviews/ Interrogations Are Likely To Be Attacked, Speaker: Doug Wicklander. Member Spotlight Al Greggo, CPP, CFE Senior Director - Loss Prevention, Luxottica Retail Al Greggo has been with Luxottica for 13 years. Prior to that, he was a District Operations Manager with Hills Department Stores, a regional discount retailer that is no longer in existence. At Hills, he was responsible for operations and loss prevention in 14 discount department stores. Greggo holds a Bachelor of Science Degree in Law Enforcement Administration from Youngstown State University (class of 1980). He is also a CPP; a Certified Fraud Examiner, certified by the Association of Certified Fraud Examiners; and a CHS-III, granted by the American College of Forensic Examiners. He lives in Mason, Ohio, and his wife's name is Diane. His hobbies include American revolutionary history, collecting fountain pens and running. Q. What do you consider your greatest accomplishment in your present position and in your career? A. When I started with Luxottica (LensCrafters at the time), we had eight people in the Loss Prevention Department. I have grown the field LP department commensurate with the growth of the company (which now encompasses Sunglass Hut, Pearle Vision, Sears Optical, Target Optical, BJ's Optical, and Macy's Optical) to 45 associates. When you can mentor and grow associates into promotions and greater responsibility, that is an accomplishment. In my career, I quit being a manager and started working at being a leader. Leadership is something you never finish; you have to keep trying to perfect it. Q. How has LP changed since you first got into the field, and where do you see it going from here? A. Loss Prevention has evolved in so many ways that it's hard to do it justice in a few sentences. We've gone from security people trying to catch thieves to more educated, highly skilled business professionals with the technical savvy to electronically monitor product, network video, and train associates. We have entered the world of federal regulation with Sarbanes-Oxley, HIPAA and FCRA to name a few. For the future, I see more growth in IT Security, more guidelines and federal regulation and greater involvement in prevention of terrorist activity. Q. The members of the Council understand this very well, but if you had to explain to the general public the importance of retail security, how would you communicate it to people whose feeling may be, Who cares if Sears, Best Buy, or Macy's loses a couple of bucks? A. The best way I know is to say, According to national statistics, retailers in the United States lost $37.4 billion a year to inventory shrinkage. You (consumers) are paying a little bit more for everything you buy to subsidize this open drain in the retail segment. It's time we shut the drain and realize some real savings at the cash register. Next time you see a shoplifter at work, turn them in! Q. What do you think about the importance of ORC and how it will be treated in this country in the future? A. I think it is important enough to have a team of LP associates dedicated to investigate it. The team is lead by a former police detective with the right contacts to local and federal law enforcement for collaboration on this problem. Every company needs to work together in the collaboration effort to make the difference. Q. What tips would you give to someone new who is starting out in this field? A. Get single-store experience first and be versatile by learning the business, IT security, and physical security. Learn as much as you can about leadership vs. management. After gaining a good foundation, seek to graduate to multi-store responsibilities. Think: well-rounded business person with a Loss Prevention specialty as opposed to LP specialist working in a business. Q. What or who was the greatest catalyst to your development in this field and why? A. I've had two great mentors: Jim O'Neil, who was a great special investigations practitioner at Hills, and Frank Kudlac, Vice President of Shared Services, whom I have known since our days at Hills and who is currently my supervisor. A catalyst would be the fact that I love getting up every morning and coming to work. Page 3 Q. Why did you join the ASIS LP Retail council and how has it benefited you? A. I joined the LP Retail Council to contribute to the field of Retail Loss Prevention and to try to increase the visibility of retail LP within ASIS. I think retail is not front of mind with most college graduates and organizations like ASIS can really help to create opportunities and the environment to attract great talent! Think This: Be a well-rounded business person with a Loss Prevention Specialty as opposed to an LP Specialist working in a business. Page 4 Retail LP Council Member Bios Al Dauser, CPP, CFI Al is both a Certified Protection Professional (CPP) and a Certified Forensic Interviewer (CFI). He has a Bachelor of Arts in Criminal Justice from the University of Alabama with a Master Of Science in Justice and Public Safety from Auburn University at Montgomery. Al served in the US Army as a Military Policeman and Investigator and Graduate of the United States Army MP School and Military Investigators School. He has approximately 18 years in Retail Loss Prevention in the clothing, grocery and specialty retail segments. He is an adjunct Instructor at the College of Criminal Justice, Kaplan University and has been a previous speaker at two ASIS seminars on topics of expense fraud investigations and auditing. William A. Alford, CFE Bill is president of International Lighthouse Group, Inc., a risk management firm specializing in retail loss prevention best practices which include identification of risks, threats and liabilities from both internal and external sources, preventing and detecting financial crimes (embezzlement and fraud), disaster management and continuity planning and minimizing risk of violent crimes against employees and customers. As the Loss Prevention Consultant to the Food Marketing Institute, Bill works on a myriad of projects throughout the organization across departmental segments such as Education, Research, Legal and Food Safety. He is a Certified Fraud Examiner and was the 2004 and 2005 Chairperson of the National Retail Loss Prevention Council for ASIS International and is a Contributing Editor for Loss Prevention Magazine. Bill has over 20 years experience directing loss prevention programs for retailers and has written numerous security and management-related articles for professional publications. His real world approach to loss prevention and risk management issues and solutions appeals to both store-level management and corporate retail executives. Bill is also an accomplished speaker and has appeared before many retail trade groups and companies across the country. His presentations are delivered in an entertaining manner and focus on practical programs and ideas that can be put into place immediately by his audience. Alan Greggo CPP, CFE Alan Greggo is the Senior Director- Loss Prevention for Luxottica Retail based in Cincinnati, OH. He has a B.S. in Law Enforcement Administration from Youngstown State University, is a board Certified Protection Professional (CPP), a Certified Fraud Examiner (CFE), and a member of ASIS and the Association of Certified Fraud Examiners. He serves on the Retail Loss Prevention Council of ASIS as the education committee chairman. He has over 26 years of Loss Prevention Experience. David Gorman David Gorman began his retail career at Venture Stores, Inc., a Division of the May Company, in April He served as Director of Shortage Control and Inventory Administration. A position he held until leaving Venture in August In September 1980, Mr. Gorman joined Wal-Mart as Director of Internal Audit. He served in that position until 1983 when he was promoted to Vice President of Loss Prevention. At the time of his retirement from Wal-Mart in January 2002, he had Corporate-wide responsibility for Risk Control, Quality Assurance, and Loss Prevention. Mr. Gorman is currently President and CEO of David Gorman & Associates, Inc. In this role, he provides consulting services in a variety of areas to both retail and supplier clients. Mr. Gorman served in the United States Marine Corps from 1966 to He is a Viet Nam veteran and was awarded two Purple Hearts for wounds received in action. He graduated with a BBA in 1972 from Southern Illinois University, Edwardsville, Illinois. He served as a member of the Retail Industry Leaders Association (RILA) Loss Prevention Conference Steering Committee for 20 years and as Chairman of that Committee for two separate terms. He has been a member of ASIS International since 1983, and currently serves as the Council Chair of the Retail Loss Prevention Council. He is also a member of the National Speakers Association and has provided engaging, informative, and common sense presentations on a variety of business related topics to both U.S. and International audiences. Christopher McDonald Christopher H. McDonald is the Director of Loss Prevention for Babies R' Us. Inc. Mr. McDonald has been with the R' Us organization for the past 10 years serving in a variety of loss prevention managerial roles. Prior to joining Babies R' Us he worked in the field of loss prevention and retail operations for Office Depot, The Hartmarx Retail Group, and formerly Bank South. His professional interests include general LP knowledge with emphasis on audit, inventory control, and finance. Mr. McDonald holds a BBA from the University of Georgia and is a published author and speaker at multiple industry conferences. He resides in Atlanta with his family. Page 5 Kim McReynolds Kim McReynolds, Currently Director of Loss Prevention & Risk Management, Fry s Food Stores, A division of The Kroger Company. Previously employed with Wal-Mart Stores Inc. beginning as an hourly associate, then Loss Prevention Manager Logistics; Regional Loss Prevention Director Wal-Mart Logistics; Moved to the Retail side of the business as Regional Director for Wal-Mart Loss Prevention. Keith A. Meyerson Keith Meyerson has been the Regional Director of Security Services-East for Tiffany & Co since He is responsible for the security efforts of retail branches in the domestic east regions (4 Regional Managers) and oversees Tiffany & Co. Security Training School (STS) and training & development of all security professionals worldwide. Keith has been a speaker at ASIS, NRF and ASTD on Multimedia Training. He is a member of ASIS, NRF and ASTD as well as a member of ASIS Committee on Retail Loss Prevention and the Joint Organized Retail Crime Task Force (JORCTF). Previously, Keith s experience includes positions as the Corporate Security Manager for Polo Ralph Lauren, a Loss Prevention Supervisor for The Home Depot, a Special Investigator for TJ Maxx and an Officer/EMT for US Surgical and a Sergeant, Intelligence Analyst for USMC. Richard H. Frank, CPP Rich is the Group Manager of Loss Prevention and Safety Services for Eddie Bauer Fulfillment Services, Inc in Columbus Ohio. EBFS as the company is known, is a subsidiary of the Eddie Bauer Holdings, Inc. They provide retail and direct to customer distribution services as well as operating customer contact centers in the U.S. and Canada. Rich has been at EBFS since 1993 when the company was formed. Prior to moving to Ohio, Rich held several positions at Spiegel, Inc in Chicago, including Corporate Loss Prevention Manager and Corporate Retail Security Manager. His security career began in 1972, holding positions with several retail firms. Rich is a graduate of the University of Illinois with a degree in Administration of Criminal Justice. He is Board certified in Security Management, which is the Certified Protection Professional or CPP designation of the American Society for Industrial Security. Rich has been a member of the Retail Loss Prevention Council since Carol A. Martinson Carol is the Vice President, Asset Protection, Supervalu, Inc. a wholesale and retail grocery company. She has security and asset protection management experience in the financial, big box retail, and food industry. Carol is a Certified Security Services Financial Professional, active in ASIS International, ISMA, IACFI, and has served on the planning commission and boards of Bank Administration Institute, Food Marketing Institute, and Crime Stoppers, Inc. Michael S. Magill, CFE, CPP Mike is the President of Magill & Associates, a Private Investigations and Loss Prevention Con
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